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Client Experience Assistant
Are you a looking to develop your skills in the corporate world, gain skills in the world of hospitality and
start a fulfilling career in operations? If so…look no further.
One Avenue is a luxury serviced office provider, with an enviable reputation. We are renowned for our
understanding of hospitality, creating an office experience like no other, which changes the workplace
for the future. Our business is fast paced, dynamic and innovative. We are growing rapidly across
Central London, which is why we are on the search for the perfect addition to the team.
Our mission is simple; to be the only serviced office provider our clients tell their friends about and our
employees tell their family about. We are dedicated to our people and creating a workplace like no
other. 96% of employees are proud to work for One Avenue and we are the deserving winners of the
Workplace of the Year Award.
What We Offer:
If our employees are fulfilled, then our clients will be too, which is why we make sure to look after you
by offering:
• A highly competitive salary
• Pay review every 3 months within your first year
• Promotional opportunity to Team Leader after your first year
• Opportunity for a Head Office internship (Marketing and Sales) after your first year
• Monthly team nights out
• Annual weekend getaway
• Discounts to luxury brands across London, including The Shard, Gordon Ramsay Restaurants
and The Landmark Hotel
• Celebrations of Work Anniversaries and Birthdays
• Employee Assistance Programme with complimentary counselling sessions
• Season Ticket Loan
• Further study and learning opportunities
• Optional day for volunteering prospects, as giving back is important to us
Your Responsibilities:
In your first year as a Client Experience Assistant, you will be given full training, support and guidance in
a wide range of aspects. Upon successful completion, you will then have then be given the opportunity
to progress to Team Leader within your building, but first you will:
• Learn about all areas of your role, which include having knowledge of the values of One
Avenue, your colleagues, your building, the clients in your building and the local area.
• Complete all internal training modules from the One Avenue Learning Academy, allowing you to
become a well rounded individual in the business.
• Attend external training, including First Aid and Fire Warden, allowing you to gain the necessary
qualifications to keep your clients and building safe.
• Provide an exceptional workplace experience for our clients, conducting daily walk rounds to
ensure every aspect of the building is up to the highest of standards.
• Develop skills in receptionist work, giving our clients the warmest of welcomes on a daily basis,
as first impressions count.
• Take part in the moving in and out of clients to your building, learning skills in IT set up and
office interior design.
• Answer and handle client queries in a polite and friendly manner, developing communication
and interpersonal skills.
• Organise considered and themed events, ensuring the clients within your building are
entertained and engaged.
This is a multi-faceted role, where business needs, objectives and demands continuously change,
meaning you will be provided with the opportunity to gain a plethora of experience in all aspects of a
business setting. This role is perfect for a driven and sociable led individual who has an eagerness to
learn.
You will have:
Knowledge and Experience
• Experience in a service or retail led role
• Knowledge of Microsoft Office
• Ability to answer emails professionally
Behavioural Qualities
• Excellent English (both verbal and written)
• High standard of personal presentation
• Strong communication skills
• Ability to prioritise multiple tasks appropriately
• Efficient time management skills
• Organisation skills
• Detail oriented
• Problem solving skills
If you excited by the prospects of this role and believe you’ve got what it takes to be a Client Experience
- Assistant at One Avenue, then apply today.