Customer Service Representative / ECommerce Admin Support Full Time NEW

Location: East Sussex (Remote initially, with future Brighton office)

Salary: Up to £29,000 per year

Hours: Full-time, Monday to Friday

About the Role

Creators of Mischief Ltd are looking for a proactive and customer-focused Customer Service Representative / ECommerce Admin Support to join our growing team. This is a full-time, permanent position starting remotely, with plans to transition to a Brighton-based office in the near future.

You’ll play a key role in delivering an excellent customer experience while supporting the ECommerce team with day to day essential administrative tasks. This is a great opportunity to be part of a supportive, energetic team whilst working with a long standing brand community.

About Us

Creators of Mischief Ltd is the licensed retailer for the globally recognised Irregular Choice brand. Established in 1999, Irregular Choice is known for its bold, creative footwear and accessories, with a loyal international following.

Reporting to the Head of ECommerce, your Key Responsibilities include:

• Respond promptly and professionally to all customer email enquiries 
• Communicate with customers regarding orders, deliveries, returns, and refunds 
• Support day-to-day ECommerce operations using platforms such as Shopify or BigCommerce 
• Assist with order processing, including coordination with 3PL partners for dispatch and delivery 
• Collate and share customer feedback with relevant internal teams 
• Promote a positive brand experience
• Produce weekly internal reports 
• Support product uploads and general ECommerce administration

Skills & Experience

Essential

• Previous experience in a customer service or customer-facing retail role
• Ability to work efficiently in a fast-paced environment and meet deadlines 
• Able to manage their own workload & maintain clear communication across multiple teams and touchpoints
• Previous administrative experience, including strong working knowledge of Microsoft Office, with intermediate level Excel
• Excellent spoken and written English
• Able to commute daily to Brighton/surrounding area when required

Desirable

• Previous experience working in the fashion or footwear industry
• Familiar with 3PL warehousing and distribution 
• Familiar with ECommerce platforms (e.g. Shopify or BigCommerce)
• Past experience working with D2C ECommerce brands

Why Join Us?

• Be part of a fun, supportive, and growing team 
• Opportunity to grow within an expanding ECommerce business 
• Hybrid future working model with a Brighton office 
• Make a positive impact to the Irregular Choice brand community