Band 3 Medical Secretary Full Time NEW

Job SummaryTo provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team.The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.Main Duties, Tasks & Skills RequiredTouch type from audio and/or copy type from written documentation the following documents: clinic letters; results letters; discharge summaries; medical reports & reports in response to complaints. This requires an understanding of medical terminology, phraseology, and medications. Some documents may be of a complex/ distressing nature.Arranging patients’ appointments as required under direction of the Medical Secretary SupervisorArranging for patients to be seen for theatre/day case admissions when required and directed by the Medical Secretary SupervisorTo exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical natureEnsure that clinic letters and discharge summaries are sent out in accordance with the locally agreed time limitsReceiving and dealing with telephone enquiries as appropriateTo maintain the Consultant’s diariesInput and look up patient data on Trust IT systems in accordance with Trust policyTo ensure Consultant’s post is opened daily and dealt with accordinglyArrange meetings and appointments as necessaryTo assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of workObtaining & receiving hospital notes from Medical records Department as required using the case note tracking systemCo-operate in the introduction of new technology and new working practices to ensure the smooth running of the departmentPhotocopying, scanning letters & documentsAbout UsUniversity Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.Job Description*Please Note : For a detailed job description for this vacancy, please see attached Job Description*Person specificationQualificationsEssentialGood General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4Business Administration NVQ level 3 or equivalent experience in a clerical environmentDesirableAMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminologyExperienceEssentialExperience of dealing with the Public/Customer service experienceExperience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)Experience of using IT systemsDesirableExperience of working in a busy environmentExperience of working in HealthcareAdditional CriteriaEssentialGood communication / customer care skills both written and verbal demonstrating sympathy and compassionGood keyboard / IT skillsGood organisation skills and ability to multitaskGood time management skillsAbility to deal professionally with enquiries from staffAbility to problem solveUnderstand confidentiality and apply the principlesAbility to pay attention to detail where there are predictable interruptions to the work patternAbility to deal with stressful situations and sensitiveWork effectively and flexibly as part of a team to meet the needs of the servicesConfident in dealing with people at all levelsMust be able to demonstrate an understanding of equality and diversityMature open and flexible approach to workDemonstrates care and compassionGood inter-personal and communication skills.Good organisational skillsTeam PlayerConscientiousDemonstrates reliability, motivation and commitmentAbility to travel to multiple sitesDesirableAbility to work under pressure and deal with stressful situationsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.For Help With Your Application, ContactNazi Chowdhurynazi.chowdhury@uhb.nhs.uk01214241456Pay schemeAgenda for ChangeBandBand 3Salary£25760.00 to £27476.00 YearlyContractPermanentWorking patternFull-Time, Flexible WorkingReference number304-9015433Job locationsHeartlands HospitalBordesley Green EBirminghamWest MidlandsB9 5SSAttachmentsJob Description Band 3 JD PS.pdf – 511KB Opens in a new window