Documents Administrator Full Time NEW

We asked our current staff what they would say to a prospective new staff member about working with us and these are the things they said …

SGA is a unique, professional, and friendly company. We have a real TEAM ethos – that means Together Everyone Achieves More.

An exciting opportunity has arisen for an administrator to join our friendly and committed company where our staff feel supported, respected and appreciated.

You will be joining the team at a time of growth, allowing you to build networks and support your career progression and personal development. SGA provides advice in a niche area of health and safety. We are an HSE approved Radiation Protection Adviser Body and provide full UK coverage delivering expert advice and training to a wide variety of clients within the small user sector (dental, veterinary, food, security, transport, non-destructive testing, private medical, pharmaceutical industry and universities). Our technical team includes provision for RPA, RWA, MPE and LPA advice that delivers advice to ensure safe working practices and legislative / regulatory compliance, are technical team are supported by our centrally based admin team.

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include:

• generous pension contribution and annual leave
• *death in service
• *private health care,
• Free onsite parking

*subject to passing probation.

Job Title – Documents Administrator

Permanent position. – Full Time: Monday to Friday, 9am-5pm (37.5 hours per week)

Based at our office in Attleborough, Norfolk

Salary: from £24,000 dependent on experience

Job role:

You’ll be flexible and a quick learner who likes to have a variety of tasks to work on. Examples of work performed will include but not be restricted to:

• Drafting client documentation from templates
• Reviewing Plans information from clients for completeness
• Follow up with clients for additional information as required
• Allocating Documentation and Plans review tasks to the technical team for completion
• Sending out client documentation
• Updating client information on our bespoke CRM system.
• Sending customer feedback E-mails
• Preparation of regular CRM reports:
• Weekly Critical Examination Report
• Monthly Follow Up tasks
• Monthly customer feedback stats report
• With experience, professionally handle incoming calls/mail/emails from clients – deal with queries, relay messages and reply appropriately
• Scanning, photocopying, filing
• Any reasonably requested office/administrative duties/tasks

Personal Skills required:

The ability to work both independently and in a team environment and meet strict deadlines.

Excellent written and verbal skills

Excellent interpersonal skills with a strong customer service ethos, while displaying meticulous confidentiality.

Have a high level of accuracy, quality and attention to detail with excellent organisational skills.

Confident use of Microsoft word, excel, with onsite training provided on our bespoke CRM.

Reliable, punctual attendance at work.

Have the ability and willingness to acquire job related knowledge through self-development and learning from others.

Dayna Hunt

Office Manager

Job Types: Full-time, Permanent

Pay: From £24,000.00 per year

Work Location: In person