Housing Solutions Admin Worker Full Time

Domestic Abuse Service

Salary: £24,500 – £28,160 per annum, depending on experience

Working hours: 35 per week (part time requests will be considered)

Contract: until 31st March 2027 with potential for extension

Location: Birmingham (hybrid working between office and home based on experience and service need)

Job Reference Number: 1685

Cranstoun offer a wide range of services across England, including community-based and residential substance use services, supported housing, specialist services for young people and families and carers, and domestic abuse services.

Our skilled and compassionate teams work with service users, families, and communities, helping them to make positive changes. We’ve been making a difference since 1969 by combining our expertise with innovative approaches and putting people at the heart of what we do.

Our Domestic Abuse Housing Solutions Service provides housing-related support for individuals threatened by domestic abuse. We support people to find suitable alternative accommodation and emergency accommodation. We also work with key strategic partners to help address other social related issues, such as benefit/welfare reform processes, helping to maximise people’s incomes, signposting to relevant primary and secondary health care services and more.

As Housing Support Admin Worker, the successful applicant will be expected to:

• Respond to service communications (telephone/email) in a professional manner, ensuring all communication and related tasks are dealt with promptly and efficiently.
• Resolve email and telephone queries at first contact to deliver a quick, hassle-free service for our service users.
• Ensure service communications and admin services are delivered effectively at all necessary times, working with colleagues to ensure coverage and safeguarding of clients throughout the working day.
• Greet and welcome service users and others who attend our drop-in.
• Provide administrative support to the team as directed by the line manager.
• Enter data onto client database.
• Support the management team in the production of reports.
• Attend and take minutes of various meetings when required.
• Action and respond to relevant queries from all admin email inboxes.
• Establish and maintain appropriate administration and electronic record keeping systems.
• Ensure adequate and timely preparation of meeting room pre and post meetings.
• Support the general office to be clutter free and in line with health and safety.

Female applicants only. Due to the nature and context of the work, having the particular protected characteristic is an occupational requirement and the application of the requirement is a proportionate means of achieving a legitimate aim.

For informal discussion please contact Maria Cunningham mcunningham@cranstoun.org.uk or Safural Giwa sgiwa@cranstoun.org.uk in the first instance.

The postholder will be subject to an Enhanced DBS check against relevant barred lists.

For more details and to apply, please visit our website https://www.cranstoun.org/work-with-us/currentvacancies

Closing date: 4 May 2026 (however we may close earlier if we find suitable applicants).

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No: 1061582