ULD Coordinator Full Time NEW

Location: Heathrow Airport | NCC Department

Hours: Tue-Sat 13:00-22:00

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✈️ About the Role

As a ULD Coordinator, you’ll be at the heart of DHL Aviation’s daily operation — making sure the right equipment is in the right place at the right time. You’ll work with airlines, ground handlers, colleagues across Europe, and our commercial teams to keep planes moving and our network running seamlessly.

This is a role for someone who loves problem‑solving, enjoys a fast operational environment, and takes pride in accuracy and organisation.

🚀 What You’ll Be Doing

• Ensuring stock levels of all ULD types are always ready for our Network & Commercial operations
• Securing ULDs from airlines to meet next‑day uplift requirements
• Producing daily documentation for 3rd‑party handlers
• Monitoring ad‑hoc flights and adjusting equipment needs
• Using DHL’s operational systems: RUM, AS400, CALMS, NMIV, FTR, RAFI
• Responding quickly and confidently to last‑minute changes
• Prioritising your own workload — and occasionally supporting the team’s
• Joining UK & EU stakeholder calls to support daily operations
• Distributing equipment to EMA / BRU / SDC and maximising network efficiencies
• Working with handling agents, 3rd‑party shippers, and Airside Ops
• Conducting daily ULD inventories and managing audit trails
• Ensuring GSOP compliance and contributing to team KPIs
• Supporting ULD Senior Agent projects
• Building wider NCC skills and working towards CIS accreditation
• Promoting a strong Health & Safety culture throughout your role

🌟 What You’ll Bring

• Clear and confident communication skills
• Strong attention to detail — accuracy is key
• Understanding of DHL systems (CALMS, RUM, AS400, etc.)
• Operational experience
• Good PC skills, especially Excel
• Ability to work independently
• A team‑focused mindset
• Excellent organisation and planning skills

💛 Why DHL?

Joining DHL means being part of a team that values respect, teamwork, growth, and purpose. We don’t just move parcels — we connect people and improve lives.

Closing Date: 29th April