Lead Product Manager – Customer Experience Full Time NEW

🚀 We’re Hiring: Lead Product Manager (E-commerce – Customer experience)

We’re looking for a Lead Product Manager to own and evolve the end-to-end customer experience across our e-commerce platforms.

You’ll play a key role in shaping how customers discover, purchase, and redeem experiences across our two brands: Picniq and Into The Blue.

This is a high-impact role at the centre of our growth strategy, focused on driving conversion, performance, and seamless customer journeys across multiple products built on a shared technology stack.

You’ll take ownership of the full customer experience, from discovery through to redemption, and help us deliver best-in-class journeys across high-traffic consumer platforms.

What You’ll Own

• The front-store experience across both brands (Picniq & Into The Blue)

• End-to-end customer journeys: search, discovery, recommendations, checkout, and redemption experience

• The rollout and optimisation of a new front-store for Into The Blue using Picniq technology

• Website performance (speed, uptime, UX quality)

• Conversion rate optimisation and A/B testing roadmap

• Trading enablement (working closely with commercial teams to maximise revenue)

Key Responsibilities

• Define and execute the product strategy for customer-facing platforms

• Drive measurable improvements in conversion, engagement, and revenue

• Collaborate with design, engineering, and marketing to deliver best-in-class UX

• Partner with trading teams to optimise merchandising, offers, and campaigns

• Lead experimentation (A/B testing, personalisation, recommendations)

• Ensure a high-performing, fast, and reliable web experience

• Own the customer-facing redemption journey and booking UX

What We’re Looking For

• Proven experience as a senior product manager in e-commerce or marketplace environments

• Strong track record in conversion optimisation and customer experience

• Data-driven mindset with experience using analytics and experimentation tools

• Experience working on high-traffic consumer products

• Ability to balance commercial impact with user experience

• Strong stakeholder management across commercial and technical teams

Why Join Us?

• Own high-impact products across two established brands

• Shape the future of experience gifting and ticketing

• Work on a modern, shared technology platform with real scale

• High autonomy and direct impact on business performance

If you’re excited by building customer experiences that drive real commercial growth, we’d love to hear from you!