Practice Administrator / Veterinary Receptionist Full Time NEW

Join Our Brand-New Team from Day One!

Practice Administrator / Veterinary Receptionist

We are opening a brand-new, purpose-built, locally owned Vets for Pets surgery in Linlithgow and are looking for a Practice Administrator / Veterinary Receptionist to join us on this exciting journey.

Our Practice Owner is a proud local who grew up in Linlithgow and has been an active member of the community for many years. Their vision is to create a true village-style veterinary practice—one that delivers exceptional care to the community they call home.

We are committed to delivering high clinical standards alongside outstanding client care. Collaboration sits at the heart of our culture, and we are building a team that supports, learns, and grows together. A strong no-blame culture underpins everything we do, creating an environment where colleagues feel confident, valued, and empowered.

You will be working in a bright, spacious, air-conditioned practice equipped with the latest technology you would expect from a modern, high-quality Vets for Pets clinic.

Administrative Duties include:

• Managing insurance claims and chasing outstanding payments
• Supporting clients, including handling sensitive bereavement cases
• Maintaining policies, procedures, and SOPs
• Assisting with compliance, Practice Standards, and KPIs
• Monitoring absences and conducting return-to-work meetings
• Coordinating diaries, holidays, and locum cover
• Taking meeting minutes and sharing team updates
• Liaising with payroll and banking teams, and managing stock control
• Supporting CPD activities and managing social media
• Assisting with home deliveries, care plans, and treatments

Reception Duties include:

• Booking and managing appointments using practice management software
• Welcoming clients and their pets in a professional and sensitive manner
• Recording and managing client communications
• Communicating effectively with both clinical and non-clinical teams

As a newly established practice, we offer both full-time and part-time opportunities. We are committed to promoting a healthy work–life balance and are happy to discuss flexible shift patterns to suit individual needs. Some Saturday working will be required. Salary up to £31,000.

Benefits
In return, we offer a range of benefits including a 20% discount at The Vet Group, Pets at Home, and The Groom Room, access to discounts and cashback schemes, in-house career development opportunities, a pension scheme, and holiday allowance.

Location: EH49 7AS

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!