Guest Happiness Assistant Full Time NEW

Guest Happiness Assistant

Camber Sands

Pay: £12.25–£14.00 per hour, dependent on experience and responsibility

Job type: Full-time and Part-time, Permanent

The Gallivant is a boutique hotel by the sea at Camber Sands, home to Harry’s. We are known for consistency, quality, and warm but professional service, and we look after guests from the moment they arrive until the moment they leave.

The Gallivant operates year-round across breakfast, lunch, and dinner, with a number of weddings and regular corporate and private events. With a second site opening next year, we are building a team of people who want a career in hospitality and are comfortable working in a dynamic, multi-service environment.

The role

We are looking for capable, professional Guest Happiness Assistants with existing foundations in hospitality, guest service, and front-of-house operations.

The Guest Happiness Assistant is the face of The Gallivant. You are the first-person guests meet on arrival and the last to say goodbye. You look after check-in and check-out, answer calls and emails, manage room and restaurant reservations, take care of guest requests, recommend local walks, beaches and pubs, and help resolve anything that isn’t quite right.

The Gallivant is not a quiet front desk. The hotel is open breakfast, lunch, and dinner, and the guest experience team supports a wider operation that includes the restaurant, events, and weddings. There is no “closing the doors between services”. The work requires flexibility, teamwork, and a professional attitude to busy days.

Service is structured, standards matter, and everyone is expected to contribute fully during peak periods. This includes evenings, weekends, public holidays, Christmas, and New Year.

Hospitality is demanding, but it is rewarding for people who enjoy pace, responsibility, and being part of a well-run operation.

This is not an entry-level training role in the traditional sense. Training focuses on refinement and consistency. However, we will consider exceptional entry-level candidates who are smart, motivated, and genuinely interested in hospitality,guest experience, and understand what great service looks like.

What we’re looking for

You will be a good fit if you:

• Have experience in a quality hotel, restaurant, or guest-facing role, or strong foundations and clear potential
• Are confident and warm on the phone, by email, and in person
• Are comfortable learning our rooms, menus, local area, and booking systems, and building wider product knowledge
• Can manage a shift calmly and professionally, or are ready to step up
• Understand structured service, pacing, and attention to detail
• Are adaptable and comfortable working across reception, reservations, and event support
• Take responsibility for standards, reliability, and teamwork

Supervisory experience is welcome but not required. Strong performance, sound judgement, and leadership are recognised, and additional responsibility is offered as the business grows.

Progression

The Gallivant is expanding, with a second site planned for next year. This creates real progression opportunities for people who perform consistently, show commitment, and want to grow within the business, whether as senior receptionists, guest experience supervisors, duty managers, or future leaders.

What we offer

• Competitive hourly pay, dependent on experience and responsibility
• A professional, well-run service environment with clear standards
• Progression opportunities within a growing group
• Great food at lunch and dinner
• Team discounts on rooms, food and drink (subject to eligibility)
• Cycle to Work scheme (eligibility dependent on hours)
• BUPA Premier Cash Plan for full-time team members
• Access to Hospitality Action Employee Assistance Programme

Work location

In person — The Gallivant, Camber Sands

www.thegallivant.co.uk www.harryscambersands.co.uk

Instagram: @thegallivant @harryscambersands

Job Types: Full-time, Part-time, Permanent

Part-time hours: 40–45 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site parking

Work Location: In person

Pay: £13,000.00-£15,000.00 per hour

Benefits:

• Free parking
• On-site parking

Work Location: In person