Lead Product Manager Full Time

Location: Hybrid – Maidenhead, Berkshire (flexible working, 3 days in office per week)

Salary: Competitive Package + bonus + extensive company benefits

Build digital products that matter, when it matters most.

At Dignity, our technology supports colleagues who help families through some of life’s most difficult moments. We’re looking for a Lead Product Manager to take ownership of our core web‑based funeral operations platforms, Care & Arranger, and lead their continued modernisation.

This is a hands‑on product leadership role where you’ll shape roadmaps, work closely with frontline teams, and turn real operational challenges into practical, user‑centred digital solutions.

The opportunity

As Lead Product Manager, you’ll be responsible for the end‑to‑end development and evolution of internal systems used daily by funeral directors and support teams across our estate. Your focus will be on improving efficiency, reliability and usability, ensuring our people have the tools they need to deliver exceptional service.

You’ll work closely with Operations, Technology and Product colleagues to translate strategic goals into lean, deliverable plans, always keeping the user at the heart of decision‑making.

What You’ll Be Doing

• Owning the product roadmap for Care & Arranger, prioritising improvements that reduce manual work and enhance service quality.
• Leading the modernisation of internal operational tools, including scheduling, case management and communication capabilities.
• Acting as the voice of the user, engaging directly with frontline colleagues to understand pain points and opportunities.
• Facilitating discovery sessions, workshops and retrospectives to align stakeholders and drive clarity.
• Driving delivery of product improvements that extend capability, improve resilience and support future scalability.
• Ensuring new features are easy to use, well‑documented and supported by effective training and change management.
• Building and leading a pragmatic, high‑performing team of business analysts and delivery partners.
• Working with third‑party vendors and digital partners where required.

What We’re Looking For

This role would suit someone who:

• Has proven experience in product management, ideally owning internal or operational systems rather than purely customer‑facing products.
• Is comfortable balancing user needs, business outcomes and technical constraints.
• Has worked in regulated or high‑stakes environments (such as financial services, health, legal or similar).
• Brings a collaborative, delivery‑focused mindset and enjoys working across engineering, operations and business teams.
• Is confident prioritising, making trade‑offs and driving momentum in complex environments.
• Has experience working with agile delivery approaches, user research and product analytics.

Why join us

• Competitive annual salary.
• Other benefits: 25 days holiday + bank holidays, 10% annual company bonus, 2x life assurance, pension scheme, private healthcare, and hybrid flexible working.
• The chance to own and shape mission‑critical products used every day across our organisation
• A role with real visibility and influence, close to both frontline users and senior leaders
• A supportive, values‑driven culture focused on pragmatic delivery and continuous improvement
• Hybrid working, with time in the office to collaborate where it adds most value

About Us

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.

Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.

Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help, whenever you need.

FCA Statement

We’re regulated by the FCA, so some roles may be subject to background checks

Equality, Diversity and Inclusion Statement

Our vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.

We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.