Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906
Grade: 6
Full Time, Permanent
Closing date: 7 th May 2026
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Background
As part of Campus Services, the Business and Operations department offer a wide variety of outlets to staff, students and visitors across campus and in our student accommodation. These range from small coffee shops, bars to large restaurants, as well as providing hospitality services for conferences and events held on campus. The post-holder will be responsible for managing a team and providing excellent customer service in any one of those areas/outlets.
Role Summary
As a Food and Beverage Cluster Manager, you will oversee the operations across a group of outlets / functions. You will be responsible for leading teams in providing excellent customer service in each of those areas/outlets and for providing proactive managerial assistance in contributing to financial planning, target setting and delivering key performance indicators.
Food and Beverage Cluster Managers provide proactive support to our Managers and to the Food and Beverage teams’ success. As a Food and Beverage Cluster Manager, you will be responsible for driving sales, promoting and growing the units, as well as developing and motivating your team. In order to flexibly use resource, you may be required to work elsewhere in the department or wider University.
Main Duties
The key focus for this role is to deliver all operating standards for your area of responsibility, ensuring operational and standards audits are passed, whilst maintaining sales, cost and profit control and delivering budget expectations.
Leadership
Safe ways of working
Business Planning
People Management
Financial Management
General
Operational Requirements
Required Knowledge, Skills, Qualifications, Experience
Informal enquiries to Karen Morrey, email: k.e.morrey@bham.ac.uk
View our staff values and behaviours here
Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.
We believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .
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