Professional Services Consultant – ICE Full Time NEW

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities. 

Role Description:

• To implement the WinPath Pathology Software by work discipline into hospitals and Trusts within the UK as directed by the Professional Services Consultant Lead and the Project Manager to satisfy the customer and business requirements.
• To act in a consultative role, with the customer, in configuring the WinPath Software to enhance the workflow of the laboratory with Domain knowledge.
• To be an instrumental element in the functional development of the WinPath Product.
• To keep abreast of ongoing and future Laboratory regulations, working practices, products and technologies within the pathology discipline.
• To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with the Delivery leadership.

Responsibilities:

• To comply with the Clinisys codes of conduct and guidelines.
• To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner.
• To understand our Customers’ workflow, advise and assist with Clinisys products and configuration to facilitate these needs.
• To be fully conversant with the functionality of the Pathology product(s) of your discipline.
• To be conversant with the core functionality of Pathology products.
• Assist Project manager with the implementation; that will include time management, resource planning and working with Trust or Customer IT representatives.
• Consistently meet and sustain performance against the established utilization target, ensuring optimal time allocation on projects while minimizing non-productive periods.
• Comprehend the Customers’ requirements as specified in the PID (Project Initiation Document) and the design document presented at the Sales stage.
• Contribute to the development of the Software product.
• To make recommendations based on customer feedback with regard to software changes and enhancements.
• Deliver relevant courses for key users of pathology, as required.
• To attend team meetings and agreed training courses.
• To be responsive to reasonable requests from your line manager or project managers.
• Contribute to and support Pathology team members and build knowledge base.

Knowledge, Skills & Abilities:

Skills Needed To Be Successful

• BMS 2 status in the UK Health sector.
• Experienced in leading a team.
• Strong motivational skills – can deliver the tasks in difficult circumstances.
• Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
• High levels of commitment and ability to take action when necessary.
• Ability and willingness to work independently.
• Customer service skills.
• Ability to create and deliver executive-level summary reports and presentations.

Required Experience & Education

• Bachelor’s degree.
• Experience within an IT or software providers organisation or implementation.
• Moderate experience in a project management environment is desirable.
• Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.

This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.

Onboarding

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.